PUBLIC_CONDITIONS_GENERALES
General terms and conditions
SUMMARY
1.1.
The MyCapricorne program run by Air Austral Company is a frequent flyer program aiming at giving its members a credit of points according to a pre-established scale in accordance with the conditions and limitations set out in the present Terms and Conditions, in relation to the travels actually completed by the Member on board flights operated by Air Austral.
The Program corresponds to flights operated by Air Austral, flights for which an Air Austral (UU) number is attributed, whether it’s operated directly by the Company or with another option (code-share…).
1.2.
According to the number of points granted to the Member, he/she will be able to obtain bonuses with Air Austral depending on a pre-established points system that will be distributed to the Members in accordance with conditions stated below.
The MyCapricorne program run by Air Austral Company is a frequent flyer program aiming at giving its members a credit of points according to a pre-established scale in accordance with the conditions and limitations set out in the present Terms and Conditions, in relation to the travels actually completed by the Member on board flights operated by Air Austral.
The Program corresponds to flights operated by Air Austral, flights for which an Air Austral (UU) number is attributed, whether it’s operated directly by the Company or with another option (code-share…).
1.2.
According to the number of points granted to the Member, he/she will be able to obtain bonuses with Air Austral depending on a pre-established points system that will be distributed to the Members in accordance with conditions stated below.
2.1.
Participation in the MyCapricorne program is free and open to anyone aged two years or older and whose current address is located in a country that does not prohibit participating in this program.
2.2.
Corporate bodies are not entitled to participate in this program. Employees, company managers and eligible people of airline companies, travel agencies or those who operate as tour operators cannot join the MyCapricorne program.
2.3.
Any person wishing to join the MyCapricorne program must fill in a personal membership request; the signature of a legal guardian or legal administration for a disabled person regardless of age is mandatory.
2.4.
Any person requesting membership of the MyCapricorne program must acquaint him/ herself with the full list of the Terms and Conditions and expressly accept them. These Terms and Conditions are also available from Air Austral on simple request. At any time, Air Austral reserves the right to refuse membership to any person who may not correspond to the criteria drawn up for program participation.
2.5.
Registration to the MyCapricorne Program can only be done on the airline’s website,www.airaustral-capricorne.com. An individual identification number will be sent by e-mail to the applicant using the address he/she has indicated, and this following his/her registration.
A personal account is created for each applicant who then becomes a program Member. One membership per person is accepted, resulting in the creation of only one account. This account cannot be given up, donated, transferred or cumulated with any other MyCapricorne program’s account.
The definitive MyCapricorne card is issued and addressed to the Member after the third one-way-flight aboard an Air Austral flight has been credited. The card remains the exclusive property of Air Austral who reserves the right to demand its restitution at any time.
The only airplane tickets to be registered on the account must bear the account holder’s name.
2.6.
Tout Any change of address, name or any other indication being necessary to the functioning of the account will have to be notified as soon as possible, in writing to Air Austral who in turn is entitled to request any necessary documentary evidence from the Member.
In case of litigation, the Member is responsible for providing Air Austral with said information.
2.7.
The applicant will inform Air Austral of any loss, destruction or theft of his/her card. His/her card will be replaced against a one-off payment.
2.8.
Members of Air Austral loyalty programs automatically become Members of the MyCapricorne Program.
Participation in the MyCapricorne program is free and open to anyone aged two years or older and whose current address is located in a country that does not prohibit participating in this program.
2.2.
Corporate bodies are not entitled to participate in this program. Employees, company managers and eligible people of airline companies, travel agencies or those who operate as tour operators cannot join the MyCapricorne program.
2.3.
Any person wishing to join the MyCapricorne program must fill in a personal membership request; the signature of a legal guardian or legal administration for a disabled person regardless of age is mandatory.
2.4.
Any person requesting membership of the MyCapricorne program must acquaint him/ herself with the full list of the Terms and Conditions and expressly accept them. These Terms and Conditions are also available from Air Austral on simple request. At any time, Air Austral reserves the right to refuse membership to any person who may not correspond to the criteria drawn up for program participation.
2.5.
Registration to the MyCapricorne Program can only be done on the airline’s website,www.airaustral-capricorne.com. An individual identification number will be sent by e-mail to the applicant using the address he/she has indicated, and this following his/her registration.
A personal account is created for each applicant who then becomes a program Member. One membership per person is accepted, resulting in the creation of only one account. This account cannot be given up, donated, transferred or cumulated with any other MyCapricorne program’s account.
The definitive MyCapricorne card is issued and addressed to the Member after the third one-way-flight aboard an Air Austral flight has been credited. The card remains the exclusive property of Air Austral who reserves the right to demand its restitution at any time.
The only airplane tickets to be registered on the account must bear the account holder’s name.
2.6.
Tout Any change of address, name or any other indication being necessary to the functioning of the account will have to be notified as soon as possible, in writing to Air Austral who in turn is entitled to request any necessary documentary evidence from the Member.
In case of litigation, the Member is responsible for providing Air Austral with said information.
2.7.
The applicant will inform Air Austral of any loss, destruction or theft of his/her card. His/her card will be replaced against a one-off payment.
2.8.
Members of Air Austral loyalty programs automatically become Members of the MyCapricorne Program.
3.1.
Crediting of the Member's account is made to the customer’s personal account.
3.2.
Account units are represented by points.
Points shall be credited to the Member's account in compliance with the general terms and conditions of the program and the points system according to the use of Air Austral air transport services.
There are two types of points:
- The «bonus» points are notably in relation
to promotion and commercial transactions when applying to the program
and receiving compensations
- the «travelling» points, in relation with flights, depend on
the destination, transport class and the type of fare.
3.3.
Air Austral flights, Ewa Air flights and code -share flights with an Air Austral flight number enable to accumulate «travelling» points according to the points system which has been set up by Air Austral and passed on to the Member
The Member can only earn points for paid and completed flights based on a fare and line allowing an accumulation of points at the date shown on the valid ticket. The number of credited points depends on the Member’s status in the program (Essentiel, Abonné, Premium or Exclusive).
For direct flights with or without stopovers, the points credited to the Member’s account are based on the package price of the MyCapricorne program points system.
For connecting flights with changes of planes or flight numbers, points are calculated on the different partial routes. The «travelling» points are credited on average seven days after the flight. Points shall be credited to the account, provided the Member has submitted his/her membership number when booking the flight, and at the time of issuing the ticket or when checking in for the flight.
3.4.
The Member will not be granted points when factors beyond the air carriers' control (technical reasons requiring an aircraft to be immobilised, cancellations due to internal or external labour disputes, security reasons or force majeure) have led to the cancellation of Air Austral flights.
3.5.
The flights and fares which qualify for the accumulation of points are determined by Air Austral and can be modified at any time and without any notice.
Air Austral reserves the right to exclude some tariffs from the program and to do their best to inform the Members of the MyCapricorne program.
3.6.
New Members have the possibility to gain points from previous flights by providing the original passenger receipts or the «Mémos Voyage» and boarding passes, and this for flights flown up to 6 months prior to the registration date. Travel points are credited in relation to the booking class indicated on the documents mentioned above, and not on the travelling class which is indicated on boarding cards.
In situations where the member failed to give his/her MyCapricorne number at check -in, only boarding passes are accepted for crediting points for EWA Air flights.
3.7.
The same flight cannot generate points for a loyalty program other than Air Austral's one.
3.8.
Each Member should personally verify that points have been credited to his/her account.
If the Member claims points that have not been credited to their account after following the procedure, it is the Member's responsibility to provide necessary documents such as original passenger receipts, «Mémos Voyage» and boarding passes within a 6-month period after the flight or transaction in question. If the claim is justified, a retroactive credit shall be made to the Member's account. Requests made on our website or from the MyCapricorne service are only possible seven days after the flight date.
In addition, Air Austral reserves the right to demand any necessary documents related to the accumulation of points.
3.9.
Air Austral reserves the right to debit the account of any Member who has unduly acquired points. The Member's account can only be credited once per flight or service.
3.10.
Points credited to a Member's account are exclusive to Air Austral customers and cannot be accumulated, exchanged or converted for other airline loyalty programs.
3.11.
Points earned by a Member of the MyCapricorne program are valid for a 36-month period from date to date in accordance with a transaction generating points.
3.12.
Points earned by a Member of the MyCapricorne program can be transferred by the member to another Member's account, against a one-off payment for actions operated directly online or by phone with the Service.
Transfers can be made in batches of 500 points, with a maximal amount of 3000 points per account. Transferred points have two additional months of validity compared to the validity of the points on the donor’s account.
There is no limit on the number of transfers.
Crediting of the Member's account is made to the customer’s personal account.
3.2.
Account units are represented by points.
Points shall be credited to the Member's account in compliance with the general terms and conditions of the program and the points system according to the use of Air Austral air transport services.
There are two types of points:
- The «bonus» points are notably in relation
to promotion and commercial transactions when applying to the program
and receiving compensations
- the «travelling» points, in relation with flights, depend on
the destination, transport class and the type of fare.
3.3.
Air Austral flights, Ewa Air flights and code -share flights with an Air Austral flight number enable to accumulate «travelling» points according to the points system which has been set up by Air Austral and passed on to the Member
The Member can only earn points for paid and completed flights based on a fare and line allowing an accumulation of points at the date shown on the valid ticket. The number of credited points depends on the Member’s status in the program (Essentiel, Abonné, Premium or Exclusive).
For direct flights with or without stopovers, the points credited to the Member’s account are based on the package price of the MyCapricorne program points system.
For connecting flights with changes of planes or flight numbers, points are calculated on the different partial routes. The «travelling» points are credited on average seven days after the flight. Points shall be credited to the account, provided the Member has submitted his/her membership number when booking the flight, and at the time of issuing the ticket or when checking in for the flight.
3.4.
The Member will not be granted points when factors beyond the air carriers' control (technical reasons requiring an aircraft to be immobilised, cancellations due to internal or external labour disputes, security reasons or force majeure) have led to the cancellation of Air Austral flights.
3.5.
The flights and fares which qualify for the accumulation of points are determined by Air Austral and can be modified at any time and without any notice.
Air Austral reserves the right to exclude some tariffs from the program and to do their best to inform the Members of the MyCapricorne program.
3.6.
New Members have the possibility to gain points from previous flights by providing the original passenger receipts or the «Mémos Voyage» and boarding passes, and this for flights flown up to 6 months prior to the registration date. Travel points are credited in relation to the booking class indicated on the documents mentioned above, and not on the travelling class which is indicated on boarding cards.
In situations where the member failed to give his/her MyCapricorne number at check -in, only boarding passes are accepted for crediting points for EWA Air flights.
3.7.
The same flight cannot generate points for a loyalty program other than Air Austral's one.
3.8.
Each Member should personally verify that points have been credited to his/her account.
If the Member claims points that have not been credited to their account after following the procedure, it is the Member's responsibility to provide necessary documents such as original passenger receipts, «Mémos Voyage» and boarding passes within a 6-month period after the flight or transaction in question. If the claim is justified, a retroactive credit shall be made to the Member's account. Requests made on our website or from the MyCapricorne service are only possible seven days after the flight date.
In addition, Air Austral reserves the right to demand any necessary documents related to the accumulation of points.
3.9.
Air Austral reserves the right to debit the account of any Member who has unduly acquired points. The Member's account can only be credited once per flight or service.
3.10.
Points credited to a Member's account are exclusive to Air Austral customers and cannot be accumulated, exchanged or converted for other airline loyalty programs.
3.11.
Points earned by a Member of the MyCapricorne program are valid for a 36-month period from date to date in accordance with a transaction generating points.
3.12.
Points earned by a Member of the MyCapricorne program can be transferred by the member to another Member's account, against a one-off payment for actions operated directly online or by phone with the Service.
Transfers can be made in batches of 500 points, with a maximal amount of 3000 points per account. Transferred points have two additional months of validity compared to the validity of the points on the donor’s account.
There is no limit on the number of transfers.
4.1.
A bonus can be a plane ticket, an extra baggage allowance, an upgrade, a companion ticket or any other service in accordance with the scale specified in this program. Unexpired points credited to an account allow the Member to access Air Austral bonuses in accordance with the points system, formats and conditions specified in the MyCapricorne program.
Members cannot qualify for any bonuses and benefits resulting from the program membership (such as the extra 5 kg baggage allowance) before the end of the third Air Austral flight after the registration date of the application to the MyCapricorne program and the delivery of the final membership card.
Members may redeem currently valid points in his/her account in exchange for a bonus for him/herself or for a third party of his/her choice, and the request must be made no later than seven working days before the flights for which points must be debited.
If the beneficiary of the premium is the account holder, the points will be debited and the bonus confirmed only upon receipt of the bonus request form including the member's pin code.
If the bonus is for a third person, a copy of the account holder's ID must be attached to the bonus request form.
4.2.
An award for an airplane ticket is called a «bonus ticket». Bonus tickets are not eligible for the accumulation of points to the Member's account.
The bonus ticket is a valid Air Austral ticket issued for one-way or return flights with Air Austral or EWA Air.
Debiting of the Member's account can only be made by the Air Austral MyCapricorne service after the Member has notified it in writing to the Air Austral MyCapricorne service or at an Air Austral sales outlet.
Bonus ticket bookings are made for a specific booking class with limited seats and can be done up to seven working days prior to departure.
Reservations are valid for 72 hours, and after this time they are automatically cancelled. During school holidays, some flights may not be available for bonus tickets.
Bonus tickets can be booked directly through the @prime service at www.air-austral-capricorne.com
For all printing of bonus plane tickets in an Air Austral sales outlet, an administrative fee of €25 will be applied.
Bookings made though the @prime service are exempt from this fee.
Stop-overs at transit points for a bonus listed in the current points system are allowed without any additional points being requested from you, which represent 1 stop-over permitted for each outward journey and return flight.
If the buyer chooses to stop-over, either a new bonus will be issued covering the remaining distance or a ticket must be paid for if the bonus booking classes are not available or if the MyCapricorne account balance is insufficient. Stop-overs at transit points are prohibited.
The Airport,safety and fuel surcharge taxes (or equivalent) are at the member's expense. They vary according to countries and airports and must be paid upon issuance of the ticket.
The first modification is free (with readjustment if airport taxes have increased since the issuance of the ticket), and the following changes will be subject to a penalty of €70 each way. Only modifications of destination, travel date and schedules are possible.
A penalty of €70 will be applied when requesting the reimbursement of unused bonuses. A written request must be sent to Air Austral, including your bank account details, for all refunds of airport taxes, which must be implemented no later than 3 months after the date of ticket issuance. If the name listed on the bank account details is different from ticket buyer's name, a written authorization of the payer will be requested as well as a copy of his/her ID.
In the event that a return bonus ticket has been credited to two cards, points for a one-way bonus ticket should be available to be debited on each account.
4.3.Upgrades
Upgrades are available for return or one-way flights with a valid ticket issued by Air Austral. They should be booked with a paid ticket in accordance with the terms and conditions specified in the Welcome Guide and in the booking class immediately above the current class: from the Loisirs class to the Confort class reserved in the B-class and from the Confort class to the Club Austral class reserved in the I-class.
The booking is subject to seats availabilities. During school holidays, upgrades may not be available on certain flights. The conditions of issue and transport linked to the paid ticket are applicable in cases where the season is different due to a change of date or request for refund. For upgrades, points shall be credited according to the price of the paid ticket and not according to the class in which the Member flew.
4.4. Excess baggage allowance
Baggage allowance bonuses are available for one-way or return flights.
The number of points necessary to obtain a baggage allowance bonus per line appears in the current points system.
A maximum of two baggage allowance bonuses are authorized per traveller on the same flight (depending on the aircraft for each flight - subject to restrictions if an ATR).
4.5. Companion tickets
The Companion ticket is a preferential bonus ticket for return flights used by a third party chosen by the Member, the latter travelling on the same flight (either for the return flight or both flights) with the third party with a paid ticket.
The number of points debited for bonus tickets appears in the current points system. The transport class of the companion ticket must be inferior or equal to that of the Member’s paid ticket.
The companion ticket must be booked in a specific class. The companion ticket will be granted provided the L «Classe Loisir», B «Classe Confort» and I «Club Austral class» quota is available.
4.6.
Expenses pertaining to bonuses can be settled by cheque, cash or credit/debit card for airport taxes and penalties.
Cheques are not accepted to issue bonuses when more than 15 working days prior to departure.
Bonuses are not refundable in cash.
A bonus can be a plane ticket, an extra baggage allowance, an upgrade, a companion ticket or any other service in accordance with the scale specified in this program. Unexpired points credited to an account allow the Member to access Air Austral bonuses in accordance with the points system, formats and conditions specified in the MyCapricorne program.
Members cannot qualify for any bonuses and benefits resulting from the program membership (such as the extra 5 kg baggage allowance) before the end of the third Air Austral flight after the registration date of the application to the MyCapricorne program and the delivery of the final membership card.
Members may redeem currently valid points in his/her account in exchange for a bonus for him/herself or for a third party of his/her choice, and the request must be made no later than seven working days before the flights for which points must be debited.
If the beneficiary of the premium is the account holder, the points will be debited and the bonus confirmed only upon receipt of the bonus request form including the member's pin code.
If the bonus is for a third person, a copy of the account holder's ID must be attached to the bonus request form.
4.2.
An award for an airplane ticket is called a «bonus ticket». Bonus tickets are not eligible for the accumulation of points to the Member's account.
The bonus ticket is a valid Air Austral ticket issued for one-way or return flights with Air Austral or EWA Air.
Debiting of the Member's account can only be made by the Air Austral MyCapricorne service after the Member has notified it in writing to the Air Austral MyCapricorne service or at an Air Austral sales outlet.
Bonus ticket bookings are made for a specific booking class with limited seats and can be done up to seven working days prior to departure.
Reservations are valid for 72 hours, and after this time they are automatically cancelled. During school holidays, some flights may not be available for bonus tickets.
Bonus tickets can be booked directly through the @prime service at www.air-austral-capricorne.com
For all printing of bonus plane tickets in an Air Austral sales outlet, an administrative fee of €25 will be applied.
Bookings made though the @prime service are exempt from this fee.
Stop-overs at transit points for a bonus listed in the current points system are allowed without any additional points being requested from you, which represent 1 stop-over permitted for each outward journey and return flight.
If the buyer chooses to stop-over, either a new bonus will be issued covering the remaining distance or a ticket must be paid for if the bonus booking classes are not available or if the MyCapricorne account balance is insufficient. Stop-overs at transit points are prohibited.
The Airport,safety and fuel surcharge taxes (or equivalent) are at the member's expense. They vary according to countries and airports and must be paid upon issuance of the ticket.
The first modification is free (with readjustment if airport taxes have increased since the issuance of the ticket), and the following changes will be subject to a penalty of €70 each way. Only modifications of destination, travel date and schedules are possible.
A penalty of €70 will be applied when requesting the reimbursement of unused bonuses. A written request must be sent to Air Austral, including your bank account details, for all refunds of airport taxes, which must be implemented no later than 3 months after the date of ticket issuance. If the name listed on the bank account details is different from ticket buyer's name, a written authorization of the payer will be requested as well as a copy of his/her ID.
In the event that a return bonus ticket has been credited to two cards, points for a one-way bonus ticket should be available to be debited on each account.
4.3.Upgrades
Upgrades are available for return or one-way flights with a valid ticket issued by Air Austral. They should be booked with a paid ticket in accordance with the terms and conditions specified in the Welcome Guide and in the booking class immediately above the current class: from the Loisirs class to the Confort class reserved in the B-class and from the Confort class to the Club Austral class reserved in the I-class.
The booking is subject to seats availabilities. During school holidays, upgrades may not be available on certain flights. The conditions of issue and transport linked to the paid ticket are applicable in cases where the season is different due to a change of date or request for refund. For upgrades, points shall be credited according to the price of the paid ticket and not according to the class in which the Member flew.
4.4. Excess baggage allowance
Baggage allowance bonuses are available for one-way or return flights.
The number of points necessary to obtain a baggage allowance bonus per line appears in the current points system.
A maximum of two baggage allowance bonuses are authorized per traveller on the same flight (depending on the aircraft for each flight - subject to restrictions if an ATR).
4.5. Companion tickets
The Companion ticket is a preferential bonus ticket for return flights used by a third party chosen by the Member, the latter travelling on the same flight (either for the return flight or both flights) with the third party with a paid ticket.
The number of points debited for bonus tickets appears in the current points system. The transport class of the companion ticket must be inferior or equal to that of the Member’s paid ticket.
The companion ticket must be booked in a specific class. The companion ticket will be granted provided the L «Classe Loisir», B «Classe Confort» and I «Club Austral class» quota is available.
4.6.
Expenses pertaining to bonuses can be settled by cheque, cash or credit/debit card for airport taxes and penalties.
Cheques are not accepted to issue bonuses when more than 15 working days prior to departure.
Bonuses are not refundable in cash.
5.1.
4 levels of participation are open to Members.
The Essentiel status is the first and is automatically acquired by subscribing.
To access level 2 called Premium, the Member must accumulate a minimum number of travelling points as defined by the current points system over a period of 12 months. This qualification is automatic from a date to another and a new card will be sent to the Member.
To access the third level called Abonné the Member must purchase a card following the conditions explained in the actual Welcome Guide.
The highest status is the Exclusive and combines both Abonné and Premium conditions and advantages.
5.2.
A downgrade to level 1 of a Premium Member can only be validated if the criterion defined in the current points system has not been reached over.
The downgrade for an Abonné to the Essentiel status is automatic if the Member doesn't renew his subscription after the expiry date.
The same applies to an Exclusive Member if he doesn’t reunite the conditions to the Premium access and he doesn't renew his subscription.
5.3.
The advantages related to level 2 are:
- access to bonuses, additional 8% on points accumulation, priority on waiting lists for booking and check-in, access to an exclusive check-in desk, 10 kg of excess baggage allowance, access to airport lounges for flights in Confort class or Club Austral, access to the lounges for 1 companion (even when flying Loisirs class), priority sticker for delivery of baggage in the hold, a free upgrade to Confort or Club Austral per year (return flight - bonus is subject to upgrade conditions, and are thus subject to availability of booking classes I or B or eligibility of fare paid), and priority treatment in case of irregularity.
5.4.
Access to level 1 is effective upon reception of the definitive card.
The advantages related to level 1 are:
- Access to bonuses
- Booking and check' in priority on waiting lists
- 5 kg of excess baggage allowance
5.5.
Qualification to level 4 is possible when the Premium Member acquires an Abonné Card, or when the Abonné Member earns the points requested for the Premium status (exact amount of points in the valid scale).
5.6.
The advantages related to level Exclusive are:
- access to bonuses, additional 10% on points accumulation, priority on waiting lists for booking and check- in, access to an exclusive check- in desk, 10 kg of excess baggage allowance, access to airport lounges for flights in Confort class or Club Austral, access to the lounges for 1 companion (even when flying Loisirs class), priority sticker for delivery of baggage in the hold, a free upgrade to Confort or Club Austral per year (return flight - bonus is subject to upgrade conditions, and are thus subject to availability of booking classes I or B or eligibility of fare paid),
- a free bonus companion ticket for return flights in Loisir, Confort of Club Austral classes when buying a ticket in the same class reservation (bonus is subject to upgrade conditions, and are thus subject to availability of booking classes I or B or eligibility of fare paid)
- priority treatment in case of irregularity.
4 levels of participation are open to Members.
The Essentiel status is the first and is automatically acquired by subscribing.
To access level 2 called Premium, the Member must accumulate a minimum number of travelling points as defined by the current points system over a period of 12 months. This qualification is automatic from a date to another and a new card will be sent to the Member.
To access the third level called Abonné the Member must purchase a card following the conditions explained in the actual Welcome Guide.
The highest status is the Exclusive and combines both Abonné and Premium conditions and advantages.
5.2.
A downgrade to level 1 of a Premium Member can only be validated if the criterion defined in the current points system has not been reached over.
The downgrade for an Abonné to the Essentiel status is automatic if the Member doesn't renew his subscription after the expiry date.
The same applies to an Exclusive Member if he doesn’t reunite the conditions to the Premium access and he doesn't renew his subscription.
5.3.
The advantages related to level 2 are:
- access to bonuses, additional 8% on points accumulation, priority on waiting lists for booking and check-in, access to an exclusive check-in desk, 10 kg of excess baggage allowance, access to airport lounges for flights in Confort class or Club Austral, access to the lounges for 1 companion (even when flying Loisirs class), priority sticker for delivery of baggage in the hold, a free upgrade to Confort or Club Austral per year (return flight - bonus is subject to upgrade conditions, and are thus subject to availability of booking classes I or B or eligibility of fare paid), and priority treatment in case of irregularity.
5.4.
Access to level 1 is effective upon reception of the definitive card.
The advantages related to level 1 are:
- Access to bonuses
- Booking and check' in priority on waiting lists
- 5 kg of excess baggage allowance
5.5.
Qualification to level 4 is possible when the Premium Member acquires an Abonné Card, or when the Abonné Member earns the points requested for the Premium status (exact amount of points in the valid scale).
5.6.
The advantages related to level Exclusive are:
- access to bonuses, additional 10% on points accumulation, priority on waiting lists for booking and check- in, access to an exclusive check- in desk, 10 kg of excess baggage allowance, access to airport lounges for flights in Confort class or Club Austral, access to the lounges for 1 companion (even when flying Loisirs class), priority sticker for delivery of baggage in the hold, a free upgrade to Confort or Club Austral per year (return flight - bonus is subject to upgrade conditions, and are thus subject to availability of booking classes I or B or eligibility of fare paid),
- a free bonus companion ticket for return flights in Loisir, Confort of Club Austral classes when buying a ticket in the same class reservation (bonus is subject to upgrade conditions, and are thus subject to availability of booking classes I or B or eligibility of fare paid)
- priority treatment in case of irregularity.
6.1.
A statement of account will be sent every two months to all the Members for whom an operation has been made on their account within the previous two months (points debited, credited or expired). This statement will be sent by regular mail or e-mail according to the choice made by the Member upon registration or according to further instructions given to the Air Austral administration department.
Each Member's personal data is likely to be used for marketing purposes or special offers unless notified otherwise by the Member.
A statement of account will be sent every two months to all the Members for whom an operation has been made on their account within the previous two months (points debited, credited or expired). This statement will be sent by regular mail or e-mail according to the choice made by the Member upon registration or according to further instructions given to the Air Austral administration department.
Each Member's personal data is likely to be used for marketing purposes or special offers unless notified otherwise by the Member.
7.1.
Any breach of the MyCapricorne program General Conditions by the Member is likely to lead to his/her exclusion without notice, the latter involving the loss of all his/her points with no indemnity being thus paid.
7.2.
In any case, the Member remains the sole individual responsible for the use of bonuses issued upon his/her request, for personal or third party use. The Member also remains responsible for any claim or possible third party claim because of his/her participation to the program or use of the bonuses he/she would be entitled to, including with tax or government administrations, for any duty, right or tax owed.
Any Member will be responsible for informing all pertaining third party or legal entity paying for the airplane tickets or accredited services, on the points and advantages obtained through the MyCapricorne program.
In the event of a bonus being unduly turned down, Air Austral liability will be limited to the value of that bonus. Any compensation will only be made in the form of an equivalent bonus.
7.3.
Air Austral reserves the right to modify the program's Terms and Conditions, in particular the points system and the conditions for obtaining bonuses, or to cancel or replace the MyCapricorne program by another program, at any time without notice.
7.4.
Any Member noticing the loss or theft of his/her MyCapricorne card will immediately notify Air Austral in writing. Air Austral declines all responsibility as for the fraudulent use of that card.
7.5.
Legislation in some countries may likely impose some restrictions as for the conditions of implementation of and/or participation in MyCapricorne program. In order to comply with this legislation, MyCapricorne and Air Austral will be entitled to immediately implement new legal instructions and to modify its program accordingly, without notice.
Airline bonuses are submitted to the effective general conditions of transport. Air Austral declines any responsibility as for the damage occurring during the use of a bonus, with the exception of damage occurred during transport for which the carrier's responsibility is governed by the Warsaw convention or by French law when it comes to domestic transports.
7.6.
The Member is entitled to stop his/her participation in the MyCapricorne Program. He/she will then have to notify Air Austral in writing and give his/her card back. Earned or transferred points will then be lost.
7.7.
People under the age of 18 (from the age of 2) who participate in this program are subject to the prior signature of their guardian for each transaction related to this program, in particular for any bonus request; a copy of the minor's ID must be supplied as well as that of his/her legal guardian.
7.8.
In accordance with the Law of January 6th, 1978, a right of access and of rectification to the information held in the Air Austral MyCapricorne program files is provided.
7.9.
French law alone will be applicable for the execution of the contract and only the French tribunals will be efficient.
Any breach of the MyCapricorne program General Conditions by the Member is likely to lead to his/her exclusion without notice, the latter involving the loss of all his/her points with no indemnity being thus paid.
7.2.
In any case, the Member remains the sole individual responsible for the use of bonuses issued upon his/her request, for personal or third party use. The Member also remains responsible for any claim or possible third party claim because of his/her participation to the program or use of the bonuses he/she would be entitled to, including with tax or government administrations, for any duty, right or tax owed.
Any Member will be responsible for informing all pertaining third party or legal entity paying for the airplane tickets or accredited services, on the points and advantages obtained through the MyCapricorne program.
In the event of a bonus being unduly turned down, Air Austral liability will be limited to the value of that bonus. Any compensation will only be made in the form of an equivalent bonus.
7.3.
Air Austral reserves the right to modify the program's Terms and Conditions, in particular the points system and the conditions for obtaining bonuses, or to cancel or replace the MyCapricorne program by another program, at any time without notice.
7.4.
Any Member noticing the loss or theft of his/her MyCapricorne card will immediately notify Air Austral in writing. Air Austral declines all responsibility as for the fraudulent use of that card.
7.5.
Legislation in some countries may likely impose some restrictions as for the conditions of implementation of and/or participation in MyCapricorne program. In order to comply with this legislation, MyCapricorne and Air Austral will be entitled to immediately implement new legal instructions and to modify its program accordingly, without notice.
Airline bonuses are submitted to the effective general conditions of transport. Air Austral declines any responsibility as for the damage occurring during the use of a bonus, with the exception of damage occurred during transport for which the carrier's responsibility is governed by the Warsaw convention or by French law when it comes to domestic transports.
7.6.
The Member is entitled to stop his/her participation in the MyCapricorne Program. He/she will then have to notify Air Austral in writing and give his/her card back. Earned or transferred points will then be lost.
7.7.
People under the age of 18 (from the age of 2) who participate in this program are subject to the prior signature of their guardian for each transaction related to this program, in particular for any bonus request; a copy of the minor's ID must be supplied as well as that of his/her legal guardian.
7.8.
In accordance with the Law of January 6th, 1978, a right of access and of rectification to the information held in the Air Austral MyCapricorne program files is provided.
7.9.
French law alone will be applicable for the execution of the contract and only the French tribunals will be efficient.
8.1.
Any person wishing to purchase or give Prim€ must be a full member of the MyCapricorne program.
This requirement must also be met by the beneficiary.
8.2.
A member's purchase request will be effective only after Air Austral’s MyCapricorne approval. Proof of acceptance by Air Austral's MyCapricorne Service is the crediting of the bonus points to the purchaser or beneficiary's account.
8.3.
Prim€ are not refundable.
8.4.
Any Prim€ purchased or given as gifts are eligible for bonus credits. These are not included in the calculation of points required for Premium qualification.
8.5.
Prim€ bonus points are valid for 36-month period, from the date of issuance of the points.
8.6.
Each member of the MyCapricorne program can buy Prim€ in batches of 500 bonus points. Each batch of bonus points purchased can only be credited to one single MyCapricorne account, the buyer's or the beneficiary's account. It is not possible to divide Prim€ credits to credit several MyCapricorne accounts.
8.7.
Each MyCapricorne account can be credited with a maximum of 4,000 Prim€ bonus points per calendar year.
8.8.
The buyer agrees that Air Austral's MyCapricorne service may use their name, email address, details of their MyCapricorne account and his/her credit card when processing transactions that the buyer has requested. With the exception of an investigation or prosecution for fraud, or as otherwise permitted or required by law, Air Austral will not use or disclose personal information of a member other than for the preceding provisions, unless authorised by the member.
8.9.
To credit his own account with Prim€ bonus points, the purchaser must process online by logging in his personal account.
8.10.
When purchasing a Prim€ to credit bonus points to a third party account, the buyer must state that he or she has received prior authorization from the beneficiary to transmit their name, email address and MyCapricorne account number in order to validate the Prim€ gift transaction.
8.11.
Neither the buyer nor the beneficiary may sell, exchange or undertake any non-authorized distribution of Prim€ bonus points which have been purchased or received under these conditions.
8.12.
If Prim€ bonus points which have been purchased or received as a gift are obtained through misuse of credit card, fraud or other illegal means, Air Austral's MyCapricorne service may cancel, refuse to honour or confiscate said Prim€ bonus points and prosecute the originator of the transaction by any right or remedy available. The buyer agrees to respect all requests from Air Austral's MyCapricorne service for any investigation or prosecution of anyone involved or suspected of involvement in fraud.
8.13.
The purchase of Prim€ bonus points does not guarantee the availability of bonus seats on Air Austral flights. Therefore, Air Austral's MyCapricorne service is in no way responsible if the member is not able to use or redeem Prim€ bonus points which have been purchased or received. br />
8.14.
The buyer agrees to pay all services provided by Air Austral's MyCapricorne by credit card, and this before Prim€ bonus points have been credited to the MyCapricorne account, whether it is for his/her account or that of the beneficiary. By submitting a request for a purchase or gift of Prim€ bonus points, the buyer authorizes Air Austral's MyCapricorne service to debit the bank card using the number provided.
8.15.
The buyer accepts that the allocation and usage of all points, including those purchased or offered above, are subject to conditions, exclusions and limitations of Air Austral's MyCapricorne program.
8.16.
The buyer shall comply with all laws, rules or regulations applicable to these conditions, as well as the terms and conditions of the MyCapricorne program.
Any person wishing to purchase or give Prim€ must be a full member of the MyCapricorne program.
This requirement must also be met by the beneficiary.
8.2.
A member's purchase request will be effective only after Air Austral’s MyCapricorne approval. Proof of acceptance by Air Austral's MyCapricorne Service is the crediting of the bonus points to the purchaser or beneficiary's account.
8.3.
Prim€ are not refundable.
8.4.
Any Prim€ purchased or given as gifts are eligible for bonus credits. These are not included in the calculation of points required for Premium qualification.
8.5.
Prim€ bonus points are valid for 36-month period, from the date of issuance of the points.
8.6.
Each member of the MyCapricorne program can buy Prim€ in batches of 500 bonus points. Each batch of bonus points purchased can only be credited to one single MyCapricorne account, the buyer's or the beneficiary's account. It is not possible to divide Prim€ credits to credit several MyCapricorne accounts.
8.7.
Each MyCapricorne account can be credited with a maximum of 4,000 Prim€ bonus points per calendar year.
8.8.
The buyer agrees that Air Austral's MyCapricorne service may use their name, email address, details of their MyCapricorne account and his/her credit card when processing transactions that the buyer has requested. With the exception of an investigation or prosecution for fraud, or as otherwise permitted or required by law, Air Austral will not use or disclose personal information of a member other than for the preceding provisions, unless authorised by the member.
8.9.
To credit his own account with Prim€ bonus points, the purchaser must process online by logging in his personal account.
8.10.
When purchasing a Prim€ to credit bonus points to a third party account, the buyer must state that he or she has received prior authorization from the beneficiary to transmit their name, email address and MyCapricorne account number in order to validate the Prim€ gift transaction.
8.11.
Neither the buyer nor the beneficiary may sell, exchange or undertake any non-authorized distribution of Prim€ bonus points which have been purchased or received under these conditions.
8.12.
If Prim€ bonus points which have been purchased or received as a gift are obtained through misuse of credit card, fraud or other illegal means, Air Austral's MyCapricorne service may cancel, refuse to honour or confiscate said Prim€ bonus points and prosecute the originator of the transaction by any right or remedy available. The buyer agrees to respect all requests from Air Austral's MyCapricorne service for any investigation or prosecution of anyone involved or suspected of involvement in fraud.
8.13.
The purchase of Prim€ bonus points does not guarantee the availability of bonus seats on Air Austral flights. Therefore, Air Austral's MyCapricorne service is in no way responsible if the member is not able to use or redeem Prim€ bonus points which have been purchased or received. br />
8.14.
The buyer agrees to pay all services provided by Air Austral's MyCapricorne by credit card, and this before Prim€ bonus points have been credited to the MyCapricorne account, whether it is for his/her account or that of the beneficiary. By submitting a request for a purchase or gift of Prim€ bonus points, the buyer authorizes Air Austral's MyCapricorne service to debit the bank card using the number provided.
8.15.
The buyer accepts that the allocation and usage of all points, including those purchased or offered above, are subject to conditions, exclusions and limitations of Air Austral's MyCapricorne program.
8.16.
The buyer shall comply with all laws, rules or regulations applicable to these conditions, as well as the terms and conditions of the MyCapricorne program.
9.1.
Any person wishing to transfer points must be a full member of the MyCapricorne program. This requirement must also be met by the beneficiary. Only account holder is allowed to transfer points from his personal account, whether the transaction is online, by phone or at the Air Austral agency.
9.2.
A member's transfer request will be effective only after Air Austral's MyCapricorne approval. Proof of acceptance by Air Austral's MyCapricorne Service is the crediting of the points to the beneficiary's account.
9.3.
The transaction for transferring points is not refundable.
9.4.
Transferred points are eligible for bonus credits but are not included in the calculation of points required for Premium qualification.
9.5.
Validity of the received points depends on the validity of the transferred points. For the points with a validity period exceeding two months, the same period will apply for received points. The initial expiry date remains. .
For the points with a validity period not exceeding two months, the validity of the received points will be extended. The beneficiary will benefit from two additional months to use these points from the date of transfer.
9.6.
Only Members of the MyCapricorne program who registered at least one flight on their account are allowed to transfer their points. The welcome bonus points are not transferable.
9.7.
Each member of the MyCapricorne program can transfer their points in batches of 500 bonus points with a maximal total amount of 3000 points. Each batch of points can only be credited to one single MyCapricorne account. It is not possible to transfer points to several accounts in one transaction.
9.8.
The account holder agrees that Air Austral's MyCapricorne service may use their name, email address, details of their MyCapricorne account and his/her credit card when processing transactions that the buyer has requested. With the exception of an investigation or prosecution for fraud, or as otherwise permitted or required by law, Air Austral will not use or disclose personal information of a member other than for the preceding provisions, unless authorised by the member.
9.9.
The online transaction for transferring points costs €20. Any member who would like to transfer points by phone or in the Air Austral agency will have to pay €40, including service charge.
9.10.
Neither the donor nor the beneficiary may sell, exchange or undertake any non-authorized distribution of Prim€ bonus points which have been purchased or received under these conditions.
9.11.
If transferred points are obtained through misuse of credit card, fraud or other illegal means, Air Austral's MyCapricorne service may cancel, refuse to honour or confiscate said points and prosecute the originator of the transaction by any right or remedy available. The buyer agrees to respect all requests from Air Austral's MyCapricorne service for any investigation or prosecution of anyone involved or suspected of involvement in fraud.
9.12.
Points transfer does not guarantee the availability of bonus seats on Air Austral or Ewa Air flights. Therefore, Air Austral's MyCapricorne service is in no way responsible if the member is not able to use or redeem points that have been transferred.
9.13.
The buyer agrees to pay all services provided by Air Austral's MyCapricorne by credit card, and this before Prim€ bonus points have been credited to the MyCapricorne account, whether it is for his/her account or that of the beneficiary. By submitting a points transfer request, the buyer authorizes Air Austral's MyCapricorne service to debit the bank card using the number provided.
9.14.
The buyer accepts that the allocation and usage of all points, including those purchased or offered above, are subject to conditions, exclusions and limitations of Air Austral's MyCapricorne program.
9.15.
The buyer shall comply with all laws, rules or regulations applicable to these conditions, as well as the terms and conditions of the MyCapricorne program.
Any person wishing to transfer points must be a full member of the MyCapricorne program. This requirement must also be met by the beneficiary. Only account holder is allowed to transfer points from his personal account, whether the transaction is online, by phone or at the Air Austral agency.
9.2.
A member's transfer request will be effective only after Air Austral's MyCapricorne approval. Proof of acceptance by Air Austral's MyCapricorne Service is the crediting of the points to the beneficiary's account.
9.3.
The transaction for transferring points is not refundable.
9.4.
Transferred points are eligible for bonus credits but are not included in the calculation of points required for Premium qualification.
9.5.
Validity of the received points depends on the validity of the transferred points. For the points with a validity period exceeding two months, the same period will apply for received points. The initial expiry date remains. .
For the points with a validity period not exceeding two months, the validity of the received points will be extended. The beneficiary will benefit from two additional months to use these points from the date of transfer.
9.6.
Only Members of the MyCapricorne program who registered at least one flight on their account are allowed to transfer their points. The welcome bonus points are not transferable.
9.7.
Each member of the MyCapricorne program can transfer their points in batches of 500 bonus points with a maximal total amount of 3000 points. Each batch of points can only be credited to one single MyCapricorne account. It is not possible to transfer points to several accounts in one transaction.
9.8.
The account holder agrees that Air Austral's MyCapricorne service may use their name, email address, details of their MyCapricorne account and his/her credit card when processing transactions that the buyer has requested. With the exception of an investigation or prosecution for fraud, or as otherwise permitted or required by law, Air Austral will not use or disclose personal information of a member other than for the preceding provisions, unless authorised by the member.
9.9.
The online transaction for transferring points costs €20. Any member who would like to transfer points by phone or in the Air Austral agency will have to pay €40, including service charge.
9.10.
Neither the donor nor the beneficiary may sell, exchange or undertake any non-authorized distribution of Prim€ bonus points which have been purchased or received under these conditions.
9.11.
If transferred points are obtained through misuse of credit card, fraud or other illegal means, Air Austral's MyCapricorne service may cancel, refuse to honour or confiscate said points and prosecute the originator of the transaction by any right or remedy available. The buyer agrees to respect all requests from Air Austral's MyCapricorne service for any investigation or prosecution of anyone involved or suspected of involvement in fraud.
9.12.
Points transfer does not guarantee the availability of bonus seats on Air Austral or Ewa Air flights. Therefore, Air Austral's MyCapricorne service is in no way responsible if the member is not able to use or redeem points that have been transferred.
9.13.
The buyer agrees to pay all services provided by Air Austral's MyCapricorne by credit card, and this before Prim€ bonus points have been credited to the MyCapricorne account, whether it is for his/her account or that of the beneficiary. By submitting a points transfer request, the buyer authorizes Air Austral's MyCapricorne service to debit the bank card using the number provided.
9.14.
The buyer accepts that the allocation and usage of all points, including those purchased or offered above, are subject to conditions, exclusions and limitations of Air Austral's MyCapricorne program.
9.15.
The buyer shall comply with all laws, rules or regulations applicable to these conditions, as well as the terms and conditions of the MyCapricorne program.
